Title: Five9 Live Chat
Author: five9
Published: <strong>17. april, 2019</strong>
Last modified: 16. oktober, 2026

---

Søg plugins

![](https://ps.w.org/five9/assets/banner-772x250.png?rev=3281181)

Dette plugin **er ikke blevet testet med de seneste 3 større udgivelser af WordPress**.
Det vedligeholdes eller understøttes muligvis ikke længere og kan have kompatibilitetsproblemer,
når det bruges med nyere versioner af WordPress.

![](https://ps.w.org/five9/assets/icon.svg?rev=3269074)

# Five9 Live Chat

 Af [five9](https://profiles.wordpress.org/five9/)

[Download](https://downloads.wordpress.org/plugin/five9.1.1.3.zip)

 * [Detaljer](https://da.wordpress.org/plugins/five9/#description)
 * [Vurderinger](https://da.wordpress.org/plugins/five9/#reviews)
 *  [Installation](https://da.wordpress.org/plugins/five9/#installation)
 * [Udvikling](https://da.wordpress.org/plugins/five9/#developers)

 [Support](https://wordpress.org/support/plugin/five9/)

## Beskrivelse

Drive Sales and Reduce Support Costs

The Five9 Chat Plug-In for WordPress enables you to quickly and easily add Five9

Chat to your web site. With this plug-in, your visitors can get prompt resolution
to their questions by chatting with an agent.

Increase sales, resolve service inquires faster, and improve customer experience

with the personalized and targeted proactive chat invitations of Five9 Chat. You
can easily specify conditions before offering an invitation to chat with an agent,
such as the time spent by the customer on a page or the number of pages visited 
by the customer.

Five9 Chat gives your agents a powerful way to engage customers for support and

purchase inquiries. The intuitive, unified interface enables agents to respond to
customer communications across multiple channels — email, chat, and social — all
in one queue. Pre-scripted answers to commonly asked questions and next best actions
improve conversion rates, speed up responses, and increase sales. With Five9 Chat
Plug-In for WordPress, you can associate different campaigns and queues to each 
plug-in to dynamically route your customers to live Five9 Omnichannel agents. Our
queue-based routing can deliver the right chat to the right agent at the right time.

Five9 Chat uses the same role-based analytics and reporting as the other
 applications
in the Five9 Omnichannel suite. These analytics enable supervisors to manage agent
and workgroup performance based on traditional contact center metrics. View real-
time dashboards and supervisor consoles for agent monitoring and coaching, and record
chats to capture and store correspondence for compliance and training purposes.

To process Five9 chats, agents must be logged into Five9 Agent Desktop Plus or a

Five9 Plus Adapter for CRM applications.

Key Features

• Customizable chat widget: Set a custom style and custom fields to match your brand.
•
After-hours message: Set business hours for the plug-in, and display an email form
for your visitors to request that an agent replies to them on the next business 
day. • Mobile optimized: Your customer can chat with your agent by using any device.•
WCAG 2.0 AA certified • HTTPs secured chat • Google analytics: Fetch web site visitor
statistics with your Google Analytics account and compare chat statistics. • Estimated
waiting time: Display a custom message with a dynamic waiting time when a visitor
requests to chat with a live agent. • Escalate to call: Web site visitors can request
a callback from the Five9 chat plug-in. • Transcripts: Web site visitors can request
a chat transcript after the chat has ended. • Canned responses: Agents can use canned
responses during live chat sessions. • Transfer chats between agents • Conference
chat between agents • CRM integrations: The plug-in is compatible with Salesforce,
Microsoft Dynamics, NetSuite, ServiceNow, Oracle, and Zendesk. • Comfort messages:
Configurable and customizable comfort messages inform your visitors know that the
agent is still active. • Chat monitoring: Five9 Supervisor Plus can monitor live
agent chats, including time in queue and agent statistics. • Chat transcript history:
Customer omnichannel history and chat transcripts are available to agents. • Omnichannel
reports: More than 20 omnichannel reports are available for voice, chat, and email.

## Skærmbilleder

[⌊The default live chat widget.⌉⌊The default live chat widget.⌉[

The default live chat widget.

## Installation

 1. Activate the plugin
 2. Go to Settings > Five9 Chat and configure the options

## FAQ

### Do I need a Five9 Account to use this chat feature?

Yes. In order to use these chat features, you’ll need the [Omnichannel](https://www.five9.com/products/multichannel-contact-center)
service from Five9.

### Can I preview the chat before enabling it?

As you configure the chat settings, you can preview what the chat will look like
prior to saving your changes. Once you have configured the chat to your liking, 
save the changes and they will be live.

### Can I just create a link to start the chat?

Yes! Using the shortcode [five9-chat] you can put a link to enable chat on a specific
page, instead of loading it on every page.

## Anmeldelser

Der er ingen anmeldelser for denne widget.

## Bidragsydere & udviklere

“Five9 Live Chat” er open source-software. Følgende personer har bidraget til dette
plugin.

Bidragsydere

 *   [ five9 ](https://profiles.wordpress.org/five9/)
 *   [ Chris Klosowski ](https://profiles.wordpress.org/cklosows/)

[Oversæt “Five9 Live Chat” til dit eget sprog.](https://translate.wordpress.org/projects/wp-plugins/five9)

### Interesseret i udvikling?

[Gennemse koden](https://plugins.trac.wordpress.org/browser/five9/), tjek [SVN repository](https://plugins.svn.wordpress.org/five9/),
eller abonner på [udviklerloggen](https://plugins.trac.wordpress.org/log/five9/)
via [RSS](https://plugins.trac.wordpress.org/log/five9/?limit=100&mode=stop_on_copy&format=rss).

## Ændringslog

#### 1.1.3

 * Security: Fixed a stored cross-site scripting issue in the [five9-chat] shortcode
   attributes (CVE-2025-11829).
 * Security: Removed an unused REST API endpoint that allowed unauthenticated changes
   to post meta.
 * Security: Hardened sanitization of saved settings and escaping of output on the
   settings screen.

#### 1.1.1

 * Tested against WordPress 5.8.1 and bumped Tested up to version

#### 1.1.0

 * Corresponds with Agent Desktop Plus release 12.
 * Tested against latest WordPress

#### 1.0.5

 * Added option to make a custom field required.

#### 1.0.4

 * Added options for auto starting chat and google tracking id

#### 1.0.3

 * Enhance options to shortcode
 * Updated Readme

#### 1.0.2

 * Fix: Small bug fix.

#### 1.0.1

 * Fix: Correcting default Chat App URL.

#### 1.0

 * Initial Release

## Meta

 *  Version **1.1.3**
 *  Senest opdateret **3 uger siden**
 *  Aktive installationer **20+**
 *  WordPress-version ** 4.9 eller højere **
 *  Testet op til **5.8.19**
 *  PHP-version ** 5.6 eller højere **
 *  Sprog
 * [English (US)](https://wordpress.org/plugins/five9/)
 * Tags
 * [chat](https://da.wordpress.org/plugins/tags/chat/)[live chat](https://da.wordpress.org/plugins/tags/live-chat/)
 *  [Avanceret visning](https://da.wordpress.org/plugins/five9/advanced/)

## Bedømmelser

Der er endnu ikke indsendt nogen anmeldelser.

[Din anmeldelse](https://wordpress.org/support/plugin/five9/reviews/#new-post)

[Se alle anmeldelser](https://wordpress.org/support/plugin/five9/reviews/)

## Bidragsydere

 *   [ five9 ](https://profiles.wordpress.org/five9/)
 *   [ Chris Klosowski ](https://profiles.wordpress.org/cklosows/)

## Support

Har du noget at sige? Har du brug for hjælp?

 [Vis supportforum](https://wordpress.org/support/plugin/five9/)