VS Contact Form

FAQ

How do I set plugin language?

The plugin will use the website language, set in Settings > General.

If translations are not available in the selected language, English will be used.

What is the default email address?

By default form submissions will be send to the email address set in Settings > General.

You can change this via the settings page or by using an attribute.

Why is the “from” email address not from sender?

I have used a default “From” email header to avoid form submissions being marked as spam.

Best practice is using a “From” email header (an email address) that ends with your website domain.

The default “From” email header starts with “wordpress” and ends with your website domain.

You can change this by using an attribute.

Your reply to sender will use another email header, called “Reply-To”, which is the email address that sender has filled in.

Why does the form look different between themes?

The plugin uses minimal styling and therefore also depends on the styling of your theme.

Can I display multiple forms on the same page?

Do not add multiple blocks, shortcodes or widgets to the same page. This might cause a conflict.

But you can display a form by using the block or the shortcode and a form by using the widget.

Can I add extra fields to form?

If you want extra fields you should use another contact form plugin, such as WPForms.

Why does form submission fail?

An error message is displayed if plugin was unable to send form. Or nothing seems to happen after pressing submit.

• Install an SMTP plugin and try again
• If you are using an SMTP plugin, check the settings page of that plugin for mistakes
• With most SMTP plugins you can test the mail function by sending a test mail
• Or test the mail function with the Health Check & Troubleshooting plugin
• Disable caching and try again
• Check the built-in anti-spam features, by activating debugging via the settings page

Sometimes form submission fails because your hosting provider has disabled the PHP mail() function. Sending via SMTP will solve this.

For more info about SMTP check the “SMTP” section above.

For more info about caching check the “Cache” section above.

Why do I not receive form submissions?

• Check the junk/spam folder of your mailbox
• If you are using attributes, check your attributes for mistakes
• Check the settings page for disabled email sending or a wrong email address
• Install an SMTP plugin and try again
• If you are using an SMTP plugin, check the settings page of that plugin for mistakes
• With most SMTP plugins you can test the mail function by sending a test mail
• Or test the mail function with the Health Check & Troubleshooting plugin

For more info about SMTP check the “SMTP” section above.

Does this plugin have anti-spam features?

Of course, the default WordPress validating, sanitizing and escaping functions are included.

Also included are a sum field, hidden honeypot fields and a hidden time trap.

And you can limit the number of links and email addresses that is allowed in Message field.

How does the “ignore form submissions” feature work?

If you receive a lot of spam you can choose to ignore form submissions with banned words, links or email addresses.

Sender can still fill out the form and include banned words, links or email addresses. But nothing happens with this form submission. So sender gets the impression form is successfully send and moves on.

You can activate this feature via the settings page.

Does this plugin meet the conditions of the GDPR?

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union.

I did my best to meet the conditions of the GDPR:

• Form contains a privacy consent checkbox
• You can disable collection of IP address
• Form submissions are safely stored in database, similar to how the default posts and pages are stored
• You can easily delete form submissions
• You can disable form submissions being stored in datebase

Can I use the plugin on a ClassicPress website?

Yes you can! Obviously you cannot use the block, so use the shortcode instead.

Why is there no semantic versioning?

The version number won’t give you info about the type of update (major, minor, patch). You should check the changelog to see whether or not the update is a major or minor one.

How can I make a donation?

You like my plugin and want to make a donation? There’s a PayPal donate link at my website. Thank you!

Other questions or comments?

Please open a topic in the WordPress.org support forum for this plugin.