Beskrivelse
Support your customers 24/7 in more than 100 languages with Kommunicate AI agent and Live Chat solution
Kommunicate is an AI-first customer service automation platform for small and medium-sized businesses. Kommunicate AI agents help businesses automate up to 80% of repetitive queries while providing the option to escalate complex queries to support agents via live chat, based on query type and team.
Businesses can automate lead capture, refunds, delivery status checks, and FAQs, boosting customer satisfaction without losing the human touch. The platform also enables tracking of AI agent and support agent performance, offering key insights such as average resolution time, first response time, CSAT, and more.
Why You Should Use Kommunicate AI Agent
- Instantly answer repetitive queries with accuracy 24/7.
- Train Kommunicate AI agent on your WordPress website content with just one click.
- Provide assistance in more than 100 languages for your global visitors.
- Kommunicate is secured with certifications like SOC 2 Type 2, GDPR, ISO 27001, and HIPAA.
- AI Assist for live agents supporting chat with features like AI Summary, dynamic translations, AI Insights, fetching answers from company knowledge base, answer suggestions, and more.
- Customize the chat widget according to your brand colors with your brand logo, so it looks like part of your website.
- Make Kommunicate AI agent for customer service live on your website in less than a minute.
- Maintain your brand tone by training the AI agent to respond the way you want.
- View all your queries from the AI agent in a common dashboard for review.
- Route every conversation to the right agent with the department feature.
- Integrate Kommunicate AI agent with your WhatsApp Business, Instagram, Telegram, Viber, and email support, and bring all conversations to one place for better collaboration.
Language Version
Kommunicate AI Agent for WordPress supports more than 100 languages so that you can support your global customers.
Languages supported:
- English
- French / Français
- Spanish / Español
- Italian / Italiano
- German / Deutsch
- Swedish / Svenska
- Portuguese / Português
- Hindi / हिन्दी
- Arabic / العربية
- Polish / Polski
- Chinese / 中文 (Zhōngwén), 汉语, 漢語
- Danish / Dansk
- Dutch / Nederlands
- Hebrew / עברית
- Japanese / 日本語
- Korean / 한국어
- Persian / فارسی (also listed as Farsi)
- Romanian / Română
- Russian / Русский
- Turkish / Türkçe
- Armenian / Հայերեն
- Bengali / বাংলা
- Basque / Euskara
- Catalan / Català
- Czech / Čeština
- Finnish / Suomi
- Galician / Galego
- Greek / Ελληνικά
- Hungarian / Magyar
- Indonesian / Bahasa Indonesia
- Irish / Gaeilge
- Lithuanian / Lietuvių
- Malay / Bahasa Melayu
- Nepali / नेपाली
- Norwegian (Bokmål) / Norsk (Bokmål)
- Norwegian / Norsk
- Serbian / Српски
- Slovene / Slovenščina
- Tagalog / Tagalog
- Tamil / தமிழ்
- Thai / ไทย
- Ukrainian / Українська
- Afrikaans / Afrikaans
- Albanian / Shqip
- Aragonese / Aragonés
- Asturian / Asturianu
- Azerbaijani / Azərbaycan dili
- Bashkir / Башҡорт
- Bavarian / Boarisch
- Belarusian / Беларуская
- Bishnupriya Manipuri / विष्णुप्रिया मणिपुरी
- Bosnian / Bosanski
- Breton / Brezhoneg
- Bulgarian / Български
- Burmese / မြန်မာဘာသာ
- Cebuano / Cebuano
- Chechen / Нохчийн мотт
- Chuvash / Чӑваш чӗлхи
- Croatian / Hrvatski
- Estonian / Eesti
- Georgian / ქართული
- Gujarati / ગુજરાતી
- Haitian / Kreyòl Ayisyen
- Icelandic / Íslenska
- Ido / Ido
- Javanese / Basa Jawa
- Kannada / ಕನ್ನಡ
- Kazakh / Қазақша
- Kirghiz / Кыргызча
- Latin / Latina
- Latvian / Latviešu
- Lombard / Lumbard
- Low Saxon / Nedersaksisch
- Luxembourgish / Lëtzebuergesch
- Macedonian / Македонски
- Malagasy / Malagasy
- Malayalam / മലയാളം
- Marathi / मराठी
- Minangkabau / Baso Minangkabau
- Mongolian / Монгол
- Newar / नेपाल भाषा
- Norwegian (Nynorsk) / Norsk (Nynorsk)
- Occitan / Occitan
- Piedmontese / Piemontèis
- Punjabi / ਪੰਜਾਬੀ
- Scots / Scots
- Serbo-Croatian / Srpskohrvatski
- Sicilian / Sicilianu
- Slovak / Slovenčina
- South Azerbaijani / گونئی آذربایجان دیلی
- Sundanese / Basa Sunda
- Swahili / Kiswahili
- Tajik / Тоҷикӣ
- Tatar / Татарча
- Telugu / తెలుగు
- Urdu / اردو
- Uzbek / Oʻzbekcha
- Vietnamese / Tiếng Việt
- Volapük / Volapük
- Waray-Waray / Waray
- Welsh / Cymraeg
- West Frisian / Frysk
- Western Punjabi / مغربی پنجابی
- Yoruba / Yorùbá
Support
For support, please contact by initiating chat on our website or reach out to support@kommunicate.io.
Skærmbilleder
Kommunicate plugin settings page. 
Kommunicate chat-widget. 
Live chat. 
CSAT analytics. 
Greet your visitors automatically with customized welcome messages. 
Show away messages to visitors when your entire team is away or offline. 
Optimize your customer support using powerful bot analytics. 
Build your own knowledge base to answer common queries. 
Customize the look and theme of your chat widget. 
Build your own custom bots using AI-powered, no-code, and GUI chatbot builder. 
Human-agent analytics. 
Integrate your bot with Kommunicate. 
Use Kommunicate with other services. 
Installation
Adding live chat on your WordPress website is as easy as it gets. Leverage the live chat to interact with your website visitor and customers easily by following these steps:
- Clone this repository into your plugins directory or download the zip file and unzip it on your plugins directory.
- Or install the Free plugin from the WordPress plugin store and activate it.
- Go to Plugin settings, then Enter Your APP_ID from kommunicate to enable the chat widget.
- Voila! Live chat is now active on your website.
- Open the website, refresh it, and check out the chat plugin. You will find it in the bottom-right corner.
- You might need to clear cache if you’re using any cache plugin to see your updates.
Note: You will need a free Kommunicate account to get the APP_ID: Sign Up here
FAQ
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Are you GDPR compliant?
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Yes, Kommunicate is GDPR compliant. We are committed to your data privacy and security. Please review our privacy policy to know more. If you have any questions about data privacy and security, you can mail us at privacy@kommunicate.io.
-
Is there a free plan?
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No, we don’t have a free plan. Our pricing starts at $40/month.
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How does the 30-day trial work?
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You can sign up for free to leverage the benefits of the full-fledged support platform for 30 days. Credit card details are not required for the trial period. After 30 days, you can upgrade to your preferred plan to continue using the platform.
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How can I add team members?
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You can add a team member by inviting them from the Kommunicate Dashboard. Go to Dashboard Settings and click on ‘Teammates’ under the ‘Team’ section. Just enter the emails of your team members, assign their roles, and we will send them an invitation to join your team. Please note that your billing will automatically change once you update the number of agents you have.
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How can I add a bot in live chat?
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You can easily add bots in the Kommunicate live chat widget. Go to the Bot section, you can make your own bot using our GUI bot builder – Kompose OR integrate Dialogflow, Amazon Lex, and any other third-party/custom bot. Then assign the conversations to your newly created bot from the Conversation Rules section. Refer to our docs to know more about bot configuration.
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Is there a way to store templated messages for quicker response?
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You can use Quick Replies to create templated messages for generic user queries. Go to Dashboard Setting and click on Quick Replies under the Team section. Click on ‘Create Shortcut’ and enter a shortcut name and full message to be displayed.
One example could be using ‘bot’ as a message shortcut for ‘Are you looking for bot integration? We can help you. You can use Kommunicate’s Dialogflow integration to make your bot or request a custom bot from us’. You can trigger this message in chat by sending a word preceded by a slash(/) and shortcut name. ‘/bot’ in the case mentioned above.
Anmeldelser
Bidragsydere & udviklere
“Kommunicate – AI Agents and Live Chat for Customer Support” er open source-software. Følgende personer har bidraget til dette plugin.
Bidragsydere
Oversæt “Kommunicate – AI Agents and Live Chat for Customer Support” til dit eget sprog.
Interesseret i udvikling?
Gennemse koden, tjek SVN repository, eller abonner på udviklerloggen via RSS.
Ændringslog
1.0.0
- Initial release
1.0.1
- Added Docs link
1.1
- Revamped UI
1.1.1
- Updated to stay compatible with the latest version of WordPress
1.1.2
- Minor fixes
1.1.3
- Content update